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Return and exchange Policy
Last Updated: October 3, 2023
Thank you for shopping with Magnus Alpha at magnusalpha.com. We strive to provide you with high-quality products and exceptional customer service. If for any reason you are not satisfied with your purchase, please review our return policy below for guidance on how to initiate a return or exchange.
1. Eligibility for Returns:
You may return an item within 30 days of the delivery date.
The item must be in its original condition, unused, and in the original packaging.
Returns are only accepted for products purchased directly from magnusalpha.com. If you purchased our products from a third-party retailer, please contact them for their return policies.
2. Initiating a Return:
To initiate a return, please follow these steps:
Log in to your Magnus Alpha account on our website.
Go to your Order History and select the order containing the item you wish to return.
Click on "Initiate Return" and follow the on-screen instructions.
If you made your purchase as a guest, please contact our customer support team at email@example.com to initiate your return.
3. Return Shipping:
Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service and insuring your package, as we cannot guarantee receipt of returned items.
4. Refunds and Processing:
Once your return is received and inspected, we will notify you by email regarding the status of your refund. Please allow 3-5 business days for us to process your return and issue a refund to your original payment method. Refunds will be for the purchase price of the item, minus any applicable restocking fees.
If you wish to exchange an item for a different size, color, or product, please initiate a return as described above and place a new order for the desired item on our website.
6. Damaged or Defective Items:
If you receive a damaged or defective item, please contact our customer support team at firstname.lastname@example.org within 7 days of receiving the product. We will assist you in resolving the issue, which may include providing a replacement or refund.
7. Restocking Fee:
A restocking fee may be applied to returns that do not meet the eligibility criteria listed above. The restocking fee will be determined on a case-by-case basis.
8. Final Sale Items:
Certain items marked as "Final Sale" cannot be returned or exchanged. Please review the product description carefully before making a purchase.
9. Contact Us:
If you have any questions or need assistance with your return, please don't hesitate to contact our customer support team at email@example.com. We are here to help you and ensure your satisfaction.
10. Changes to This Policy:
Magnus Alpha reserves the right to modify or update this return policy at any time. Any changes will be posted on this page, and the date of the last update will be revised accordingly.
Thank you for choosing Magnus Alpha. We appreciate your business and aim to provide you with the best shopping experience possible.